Terms & Conditions
100% SECURE ORDERING
All purchases made through our site are handled by online dedicated financial services - each with their own full encryption and security.
PRIVACY AND SAFETY - GDPR
The information you provide to us regarding your name, address and email will be used by us for delivery purposes only. We will not pass your details to any third party and will only contact you should you wish to recieve any further information of offers or updates on our site.
We are not registered for vat, therefore you will not receive a vat invoice. What you see is the final price payable for the goods and services we provide.
SHIPPING & DELIVERY
Our usual shipping time is 1-2 days turnaround from the purchase date; however for large orders this may be extended. We will contact you if there is a delay with your order.
Our method of shipping is either Royal Mail 1st or 2nd class postage - any delivery times given are an estimation, we cannot guarantee a delivery time once your order has been dispatched.
TRACKING YOUR ORDER
We do not automtically provide tracking of shipped items in order to keep the postage costs down for our customers. However, you can pay an additional postage fee if you would like your order tracked.
RETURNS AND REFUNDS
Any problem concerning goods or delivery must be reported to us within 3 working days of receipt of goods. Goods cannot be returned without prior agreement with our returns department, who will provide authorisation and instructions on the return. We cannot be held responsible for any delivery signed for as undamaged which is subsequently reported to have been damaged in transit.
Due to the nature of bespoke orders, if you have ordered something that is wrong due to your input instructions, or by confirming the proof which contained the mistake, we are unable to refund the order, however if it's our mistake, we'll refund the full amount or correct the order by sending out new goods and collecting the incorrect order if we deem it necessary.
Before purchasing/using any product detailed on the website auburnblack.co.uk, the customer shall determine the suitability of the product for it's intended use, and the customer assumes all risks and liability whatsoever in connection therewith. AuburnBlack shall not be liable either in tort or in contract for any loss or damage - direct, incidental or consequential, arising out of the incorrect use of, or the inability to use, any of the products listed.
- Credit / Debit Cards
- Offline Payment (Contact us)